Right of withdrawal

Cancellation policy & cancellation form

 

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

I. Cancellation policy

    right of withdrawal

    You have the right to withdraw from this contract within fourteen days without giving any reason.

    The cancellation period shall be fourteen days from the day

    • on which you or a third party other than the carrier designated by you took possession of the last goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single item.
    • on which you or a third party other than the carrier designated by you took possession of the last good, provided that you have ordered several goods as part of a single order and these are delivered separately;
    • on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or items.

    To exercise your right of withdrawal, you must inform us (Hanseatic Brands GmbH, Luisenweg 109, 20537 Hamburg, Germany, telephone: +49 40 6689 30 60, email: info@hanseatic-brands.com ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

    consequences of revocation

    If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

    We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

    You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

    You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

    Reasons for exclusion or termination:
    The right of withdrawal does not apply to contracts

    • for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
    • for the delivery of goods which are liable to spoil quickly or whose expiry date would quickly be exceeded;
    • for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

    The right of withdrawal expires prematurely for contracts

    • for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
    • for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
    • for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

    General information

    1) Please avoid damaging or contaminating the goods. Please send the goods back to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

    2) Please do not send the goods back to us freight collect.

    The above-mentioned points 1-2 are general information and therefore not a prerequisite for the effective exercise of the right of withdrawal.

    II. Cancellation form

      If you wish to withdraw from the contract, please fill out this form and send it to:

      Hanseatic Brands GmbH
      Luisenweg 109
      20537 Hamburg
      Germany

      Email: info@hanseatic-brands.com

      I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

      _______________________________________________________

      Ordered on (*) ____________ / received on (*) __________________

      ________________________________________________________

      Name of the consumer(s)

      ________________________________________________________

      address of the consumer(s)

      ________________________________________________________

      Signature of the consumer(s) (only if notification is on paper)

      _________________________

      Date

      (*) Delete as appropriate